Is it Possible to Achieve 100 % Compliance Within your Business?
Description:
Acheiving Compliance. Is it possible?
Content:
The answer is both yes and no.
The yes answer is that for the most part achieving compliance with your policies and procedures can happen if you are willing to put in the time, and effort into your staff, your business and the legislative requirements for your industry in your country.
That is ensuring your staff are adequately trained in what you want them to do in the normal events of the business day. After all no-one can perform to the standard required if they don’t know what that standard is.
The harder part of the yes answer is the culture around your work place. Is yours the kind of workplace that encourages worker contributions to the development of procedures and policies? Do you encourage staff to trial new methods of achieving the work required? Or do you discourage them?
Companies that achieve compliance tend to be companies that encourage staff to try new ways, to give input into the development of ways of doing business.
Open management styles and companies that have a culture of team work find it a lot easier to achieve high compliance every day.
The no response comes from the fact that people are just people and everyone will have bad days and make mistakes. The real trick comes from determining whether something isn’t working due to lack of training, human error or error with the procedure or policy that you have implemented.
The lack of training is an easy problem to solve. Simply organise training for your staff. This can often be done locally, but some companies now offer plenty of e-learning options that can be written specifically for your needs. Five Star Workplace Safety is one of them (http://www.fivestarworkplacesafety.com).
The difficulty comes when you are trying to decide if the problem is simply human error or if the problem stems from the way the procedures or policies where written in the first place. If the policy(or procedure) is wrong for your business or for the way your staff work you will never be able to get the level of compliance you want without either constant supervision of staff or re-writing of the material that is unsuitable.
This is where having an experienced analyst can be a huge help.
A trained analyst is able to assess where the problem lies and will be able to either suggest solutions to the problem or implement strategies that will make compliance easier to achieve. This can be a long involved process that may require many meetings with staff and management plus the time to observe the working process. But they will be able to give you what you need to achieve compliance with the standards that you have adopted.
Before employing an analyst to help you achieve compliance talk with them, find out what it is they specialise in, how they work and how much time they will be in your business. Find someone you are comfortable with as writing good policies and procedures is a team effort. Yes the point of employing an outside specialist is so that you don’t have to do it but if you don’t participate in the process at all you are not going to be all that happy with the results.
Author: Nicole Matthews
About Author:
Nicole has been a procedural writer for 15 years. During that time she has worked for industries ranging from emergency management to agriculture
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